<span style="font-size: 10pt; font-family: Arial;" data-sheets-root="1">I manage customer support for a digital product, and recently complaints have increased mainly because email replies are slow or sometimes inconsistent. Some tickets get resolved quickly, others sit unanswered too long, and users notice that. It feels like the system is breaking under load. What are the most effective ways to structure email handling so every request gets timely and reliable attention?</span>