Trong the gioi cong nghe so ngay cang phat trien, viec ra mat mot san pham moi, dac biet la cac nen tang truc tuyen nhu 88i, luon di kem voi nhung thu thach va co hoi de hoan thien. Chung toi hieu rang, san pham tot nhat khong phai la san pham khong co loi, ma la san pham biet lang nghe va thay doi dua tren trai nghiem thuc te cua nguoi dung. Do chinh la triet ly cot loi ma doi ngu 88i dang theo duoi trong suot qua trinh thu nghiem vua qua.



Tam Quan Trong Cua Giai Doan Thu Nghiem (Beta Testing)



Giai doan thu nghiem (Beta Testing) khong chi la mot buoc thu tuc ky thuat; no la cay cau ket noi giua doi ngu phat trien va cong dong nguoi dung. Doi voi 88i.surf, day la co hoi vang de kiem tra hieu nang he thong duoi tai thuc te, phat hien nhung loi tiem an ma moi truong kiem thu noi bo kho long tai tao duoc, va quan trong nhat, thu thap nhung phan hoi chan thuc ve trai nghiem nguoi dung (UX/UI).



Chung toi nhan thuc sau sac rang, du doi ngu co co gang den dau, san pham cuoi cung cung phai phuc vu chinh nhung nguoi su dung no. Vi vay, moi y kien dong gop, du la nho nhat, deu duoc xem la "tai san" vo gia giup 88i tien gan hon toi su hoan hao trong mat nguoi dung.



Co Che Thu Thap Phan Hoi Da Chieu Tai 88i



De dam bao khong bo sot bat ky thong tin quan trong nao, 88i da thiet lap mot co che thu thap gop y da kenh, minh bach va de tiep can:



Phan Hoi Truc Tiep Qua Cong Cu Danh Gia Nhanh



Trong suot qua trinh thu nghiem, chung toi da tich hop cac bieu mau phan hoi nhanh ngay tren giao dien nguoi dung. Dieu nay cho phep nguoi dung bao cao loi hoac de xuat y tuong ngay tai thoi diem ho gap phai van de, giup chung toi xac dinh boi canh va nguyen nhan chinh xac hon. Su tien loi nay da mang lai luong du lieu rat lon ve cac diem nghen giao dien va cac thao tac khong truc quan.



Dien Dan Cong Dong: Noi Y Tuong Thang Hoa



Dien dan thao luan la trai tim cua qua trinh lang nghe. Tai day, cac thanh vien khong chi bao cao loi ma con tranh luan ve tinh nang moi, de xuat cac cai tien sau sac ve mat chien luoc san pham. 88i da cu doi ngu chuyen trach theo doi sat sao cac luong thao luan, phan loai y kien theo muc do uu tien: Loi nghiem trong (Critical Bugs), Cai tien trai nghiem (UX Improvements), va Tinh nang moi tiem nang (Feature Requests).



Viec lang nghe cac cuoc thao luan cong khai con giup chung toi nam bat duoc "tam ly" chung cua cong dong, tu do dieu chinh ngon ngu, tong giong va cac thong bao sao cho phu hop nhat.



Cac Buoi Hop Truc Tuyen Dinh Ky (Feedback Sessions)



Ngoai cac kenh thu dong, 88i con chu dong to chuc cac buoi hop truc tuyen (webinar) voi nhung nguoi dung tich cuc nhat. Trong cac phien nay, doi ngu quan ly san pham da co co hoi trao doi truc tiep, lang nghe giai thich chi tiet ve nhung kho khan ho gap phai. Nhung buoi tuong tac truc tiep nay thuong mang lai nhung hieu biet sau sac ve cach nguoi dung thuc su su dung nen tang, thay vi chi dung no theo kich ban co san.



Nhung Thay Doi Quan Trong Dua Tren Gop Y Nguoi Dung



Su khac biet cua 88i nam o kha nang bien loi noi thanh hanh dong. Duoi day la mot vai vi du dien hinh ve nhung dieu chinh lon duoc thuc hien nho su dong gop cua cong dong:



Toi uu hoa Toc do Tai Trang: Nhieu nguoi dung da phan anh ve do tre nhat dinh khi truy cap cac khu vuc co nhieu du lieu dong. Sau khi phan tich va nhan thay day la van de ky thuat cot loi, doi ngu ky thuat 88i da tien hanh tai cau truc co so du lieu va ap dung cong nghe caching tien tien, giup cai thien toc do tai trang trung binh len den 35%.

Don gian hoa Quy trinh Dang Ky: Gop y chung cho thay quy trinh dang ky ban dau con qua nhieu buoc. Dua tren dieu nay, 88i da ap dung phuong phap xac thuc don gian hon, giam so truong thong tin bat buoc, giup nguoi dung moi tham gia nen tang nhanh chong va de dang hon bao gio het.

* Tuy chinh Giao dien Nguoi Dung (UI): Mot so nguoi dung chuyen sau de xuat can co cac tuy chon ca nhan hoa giao dien de phu hop voi thoi quen lam viec ca nhan. Hien tai, 88i dang trong qua trinh trien khai cac theme mau sac va tuy chon sap xep widget linh hoat hon.



Cam Ket Tiep Tuc Lang Nghe Sau Khi Ra Mat Chinh Thuc



Qua trinh thu nghiem la buoc dem, khong phai la diem ket thuc. Ngay ca sau khi 88i chinh thuc di vao hoat dong rong rai, van hoa lang nghe va cai tien se van la uu tien hang dau. Chung toi tin rang, mot nen tang manh me duoc xay dung tren su dong hanh va gop y lien tuc tu chinh cong dong nguoi dung cua minh.



88i cam ket duy tri cac kenh phan hoi mo, xu ly nhanh chong cac van de phat sinh, va khong ngung nghien cuu cac de xuat tinh nang moi. Su hai long cua ban chinh la thuoc do thanh cong duy nhat cua chung toi. Hay tiep tuc chia se, boi vi chinh nhung goc nhin da chieu cua ban dang kien tao nen mot 88i tot hon moi ngay. Chung toi thuc su biet on su kien nhan va nhung dong gop quy bau ma cac ban da danh cho chung toi trong suot chang duong vua qua.

Xem them: https://www.88i.surf/